DragonNest 2: Evolution, a popular MMORPG by Tencent, has garnered attention for its engaging gameplay and fantasy story. However, some players encounter issues such as bugs, account-related problems, or in-app purchase queries. To assist with these, the game offers a straightforward way to contact customer support.
Contacting Support In-Game
To reach customer service through the game, follow these steps:
Launch the Game: Start DragonNest 2: Evolution on your device.
Navigate to Customer Support: On the title screen, you’ll see three options: Video Replays, Language, and Customer Support. Tap on Customer Support.
FAQ Section: You’ll first be directed to a page with frequently asked questions (FAQs) about common issues like account problems. If your issue is not listed, tap the Home button at the top-right corner to access additional topics.
Find Your Issue: Browse through different categories such as daily game issues, events, or purchases. Tap the relevant category and look through the list of questions to find a solution to your issue.
Submitting a Ticket
If you can't find a solution to your problem, you can submit a ticket:
Tap on Contact Us: On the customer service page, click the Contact Us button.
Fill Out the Ticket: You will need to provide:
The Issue Category from a drop-down list.
A detailed description of the issue.
Submit the Ticket: After filling in the required information, tap Submit to raise your issue.
You can also reach out to the developers via their social media channels for additional support. This provides players with a reliable way to resolve issues and ensure a smooth gaming experience.
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